The Bikeconomics (Mega)Thread

kperras
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Location
CA
7/16/2025 9:28am

The global overstock issues continue. I'm guessing YT's investments in the USA are now considered liabilities, and they are finding it hard to do business with an unpredictable tariff environment. Right now, bikes from Taiwan are subject to both duties (~12% for regular bikes, 0% for e-bikes) and then another 32% for tariffs. And who knows what that tariff number will be next week. It's not looking good for other bicycle producing countries (Cambodia 32%, Vietnam 46%, China 34%). Bikes might be on sale now in the USA, but I imagine things are about to get a whole lot more expensive.

Of course there are market challenges in other regions, such as sale of analog bikes essentially dropping to 0% in Germany. It's a tough time for the MTB industry right now.

11
7/16/2025 9:29am

Here are the full words from the YT announcement in press release form, in case anybody prefers reading to watching the video:

----------------------------------------------------------

YT Industries GmbH enters legal restructuring proceedings under self-administration

Hausen, July 16, 2025 – German-based mountain bike brand YT Industries has entered legal restructuring proceedings under German law by self-administration to reorganize and secure the company’s future.

“This is not an easy step for YT – but a necessary measure to actively shape the future of the brand,” says Markus Flossmann, Founder and CEO. “We are already in discussions with potential new partners and are confident that we’ll be back on track soon.”

Despite strong global growth and a loyal customer base, YT has been severely impacted by the global discounting battle in the bike industry, problems with suppliers, and uncertainty in the US market related to tariff policies. With no further funding available under the current structure, the company was compelled to act.

YT Industries is fully operational and day-to-day business will continue during the restructuring process as usual. Customer Service and warranty support remain in place, whilst exciting new products are planned to be launched in the coming months.

For further support, YT Industries customer service can be reached via e-mail throughout this process. The North American entity of YT remains unaffected.

3
ShapeThings
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Location
Oakland, CA US
7/16/2025 9:50am
hogfly wrote:

Curious if anyone has read Ezra Klein's new book Abundance. It has an interesting perspective on future of manufacturing, urban planning, green energy, etc..

Burn that thing with fire. SciFi Reaganomics cherry-picking anecdotes to suit their mission. Some good rebuttals out there…

7
4
LePigPen
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Harbor City, CA US
7/16/2025 9:51am

I would like some clarification on NA being unaffected. Is that because a company (LLC?) was set up in the US and operates 'independently'...

As well as is therefore doing better than their EU counterpart? Or is there no separation and it's just a statement to not spook the customer base that is actually keeping them afloat through this issue on the home front?

1
ejj
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Location
Minneapolis, MN US
7/16/2025 9:56am
Dave_Camp wrote:
A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  No...

A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  

No way YT is making any profit on stuff like that… guess it’s the only way to move the inventory.  Makes sense now 

Does he have the bike? I saw a thread on Reddit by a user that had ordered/paid for a Capra that has not been shipped yet. 

11
sprungmass
Posts
236
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Location
Calgary, AB CA
7/16/2025 9:59am
iceman2058 wrote:
Here are the full words from the YT announcement in press release form, in case anybody prefers reading to watching the video:----------------------------------------------------------YT Industries GmbH enters legal...

Here are the full words from the YT announcement in press release form, in case anybody prefers reading to watching the video:

----------------------------------------------------------

YT Industries GmbH enters legal restructuring proceedings under self-administration

Hausen, July 16, 2025 – German-based mountain bike brand YT Industries has entered legal restructuring proceedings under German law by self-administration to reorganize and secure the company’s future.

“This is not an easy step for YT – but a necessary measure to actively shape the future of the brand,” says Markus Flossmann, Founder and CEO. “We are already in discussions with potential new partners and are confident that we’ll be back on track soon.”

Despite strong global growth and a loyal customer base, YT has been severely impacted by the global discounting battle in the bike industry, problems with suppliers, and uncertainty in the US market related to tariff policies. With no further funding available under the current structure, the company was compelled to act.

YT Industries is fully operational and day-to-day business will continue during the restructuring process as usual. Customer Service and warranty support remain in place, whilst exciting new products are planned to be launched in the coming months.

For further support, YT Industries customer service can be reached via e-mail throughout this process. The North American entity of YT remains unaffected.

Interesting how they said day to day business will continue meanwhile they are putting a hold on orders and funds.

"Hello Young Talent,

We regret to inform you that, due to ongoing insolvency proceedings, your order xxx has been put on hold. As your payment was received before the proceedings officially began, it is legally considered part of the insolvency estate.

At this stage, we are unable to issue refunds or provide further details about the status of your payment. We understand how frustrating and disappointing this situation is, especially without a clear resolution.

If you wish to explore your options, we recommend reaching out to your payment provider to inquire about potential next steps.

We truly regret that we cannot offer you a better solution at the moment, and we’re very sorry for the inconvenience this has caused.

Thank you again for your patience and understanding.

Sincerely, Your YT Industries Team"

source: https://www.reddit.com/r/MTB/comments/1m1fk7u/yt_industries_insolvency/

15
7/16/2025 10:04am

It seems like the chaotic variable pricing from many bike industry companies is not really helping the industry and only causes confusion and often resentment from customers. Dumping massive overstock or a big end of the year sale is one thing, but pricing that jumps around month to month is not the same.

For example, when PUSH released the 9.1 it was $2600. Earlier this year it was "on sale" for 2-3 months at $2000, currently the price is $2250. If a customer had bought one for $2600, only to see it for $2000 a week later, I imagine they would not be very happy. Not to mention it makes it more difficult for dealers/distributors.

Transition bikes is similar, their website sale prices will often see $100-$400 shifts from week to week.

As a publicly traded company Fox Factory is more predictable as they often cut prices (for dealers) near the end of the financial quarter if the "numbers" are not looking good. Some end of the quarter product dump to bump the numbers and appease investors, then the price goes back up and they start all over again. The prices are not advertised or announced as a sale, they simply change. I have seen this many times over the past 3 years.

I can't imagine how hard it must be for bike shops having to deal with this. "Sorry, we can't adjust the price of this bike even though you can currently get it direct from the Mfg for $500 less". Or a Fox shock that has a MAP, but a wildly variable dealer cost.

13
7/16/2025 10:14am
It seems like the chaotic variable pricing from many bike industry companies is not really helping the industry and only causes confusion and often resentment from...

It seems like the chaotic variable pricing from many bike industry companies is not really helping the industry and only causes confusion and often resentment from customers. Dumping massive overstock or a big end of the year sale is one thing, but pricing that jumps around month to month is not the same.

For example, when PUSH released the 9.1 it was $2600. Earlier this year it was "on sale" for 2-3 months at $2000, currently the price is $2250. If a customer had bought one for $2600, only to see it for $2000 a week later, I imagine they would not be very happy. Not to mention it makes it more difficult for dealers/distributors.

Transition bikes is similar, their website sale prices will often see $100-$400 shifts from week to week.

As a publicly traded company Fox Factory is more predictable as they often cut prices (for dealers) near the end of the financial quarter if the "numbers" are not looking good. Some end of the quarter product dump to bump the numbers and appease investors, then the price goes back up and they start all over again. The prices are not advertised or announced as a sale, they simply change. I have seen this many times over the past 3 years.

I can't imagine how hard it must be for bike shops having to deal with this. "Sorry, we can't adjust the price of this bike even though you can currently get it direct from the Mfg for $500 less". Or a Fox shock that has a MAP, but a wildly variable dealer cost.

I wonder what's causing that chaotic variable pricing? 🤔

Perhaps a certain yam-tittied, geriatic orange ghoul at head of a certain government?

26
5
jeff.brines
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Grand Junction, CO US
7/16/2025 10:15am Edited Date/Time 7/16/2025 10:19am

I don’t mean to make light of a bad situation, but this felt inevitable. Anyone with any level of inside knowledge of the bike industry could look at YT from 30,000 feet and perhaps wonder if they have long had a money tree or maybe the operation was a money laundering front for the cartel.\

Some head scratchers, in no particular order:

-Aggressively low prices (like...how is this possible low pricing)
-Bloated SKU count (for them, its mostly the number of builds they have per model of bike)
-Complex global supplier web (true for everyone, but their vendor count is very high)
-Selling into a complicated international market (they were very international)
-Chronic out-of-stock issues (volume always felt off or low)
-Usually had some variant of a pricey World Cup team
-Big-name Hollywood ad (remember?)
-Zero signs of financial discipline

When rates went up and they didn’t blink, I was baffled. Their EBITDA margin, which is frankly a softish metric, had to be scraping their cost of capital. Add in capex, poor inventory turns etc and it’s no surprise what happened.

The business model might have sort of made sense in a zero-interest world...especially when they had a smaller product line, aggressive growth, win on volume. But once:

-Rates spiked
-Product mix complexity increased
-COVID locked up the supply chain/forced them to deal with lumpy cash flows & "old" product
-Demand (really) cooled off (meaning they couldn't play this "small margin high volume" game)
-No real innovation was happening

...they were toast.

Pretentious side rant - What is frustrating is in many ways I keep getting tapped on the shoulder to help at some of these companies, but when push comes to shove nobody really wants to hear what I have to say until they’re flatlining on the table (and its too late). Like a doctor saying "hey maybe exercise" to the high risk man in his late 50s and being ignored in lieu of the ER. Prevention’s a lot easier than resuscitation. But here we are.

33
1
7/16/2025 10:23am
I don’t mean to make light of a bad situation, but this felt inevitable. Anyone with any level of inside knowledge of the bike industry could...

I don’t mean to make light of a bad situation, but this felt inevitable. Anyone with any level of inside knowledge of the bike industry could look at YT from 30,000 feet and perhaps wonder if they have long had a money tree or maybe the operation was a money laundering front for the cartel.\

Some head scratchers, in no particular order:

-Aggressively low prices (like...how is this possible low pricing)
-Bloated SKU count (for them, its mostly the number of builds they have per model of bike)
-Complex global supplier web (true for everyone, but their vendor count is very high)
-Selling into a complicated international market (they were very international)
-Chronic out-of-stock issues (volume always felt off or low)
-Usually had some variant of a pricey World Cup team
-Big-name Hollywood ad (remember?)
-Zero signs of financial discipline

When rates went up and they didn’t blink, I was baffled. Their EBITDA margin, which is frankly a softish metric, had to be scraping their cost of capital. Add in capex, poor inventory turns etc and it’s no surprise what happened.

The business model might have sort of made sense in a zero-interest world...especially when they had a smaller product line, aggressive growth, win on volume. But once:

-Rates spiked
-Product mix complexity increased
-COVID locked up the supply chain/forced them to deal with lumpy cash flows & "old" product
-Demand (really) cooled off (meaning they couldn't play this "small margin high volume" game)
-No real innovation was happening

...they were toast.

Pretentious side rant - What is frustrating is in many ways I keep getting tapped on the shoulder to help at some of these companies, but when push comes to shove nobody really wants to hear what I have to say until they’re flatlining on the table (and its too late). Like a doctor saying "hey maybe exercise" to the high risk man in his late 50s and being ignored in lieu of the ER. Prevention’s a lot easier than resuscitation. But here we are.

Also, brand new YT Mill in Bentonville. I've been there, it's massive and certainly expensive

8
chriskief
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New York, NY US
7/16/2025 10:35am Edited Date/Time 7/16/2025 10:39am
Dave_Camp wrote:
A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  No...

A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  

No way YT is making any profit on stuff like that… guess it’s the only way to move the inventory.  Makes sense now 

ejj wrote:

Does he have the bike? I saw a thread on Reddit by a user that had ordered/paid for a Capra that has not been shipped yet. 

Also curious if he got the bike or just paid for it. The Reddit thread makes the timing of the recent flash sale sound very sketchy.

2
PisgahGnar
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Location
Hendersonville, NC US
7/16/2025 10:37am
Dave_Camp wrote:
A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  No...

A buddy at work just bought a full carbon Jeffsy with ultimate level RS suspension and GX level components for $2600 during a flash sale.  

No way YT is making any profit on stuff like that… guess it’s the only way to move the inventory.  Makes sense now 

ejj wrote:

Does he have the bike? I saw a thread on Reddit by a user that had ordered/paid for a Capra that has not been shipped yet. 

chriskief wrote:

Also curious if he got the bike or just paid for it. The Reddit thread makes the timing of the recent flash sale sound very sketchy.

That thread makes it seem like anyone buying in the US has and will receive their bike, but the European or international customers doing business directly with the German YT will be SOL. 

3
29
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AT
7/16/2025 12:14pm

Friend of mine ordered a capra core 2 carbon for 3000 or so, order was „in progress“ for quite a bit, bike went further on sale for 2500, she cancelled the original order and then reordered for the cheaper price, bike arrived in a few days. 

I built it up and from my first impression it’s the perfect not-quite-beginner-anymore bike with good parts and upgrade potential for a killer price but I was also wondering how this could be economical when a similar spec from specialized is double the price. 

6
Eoin
Posts
368
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Location
FR
7/16/2025 12:33pm

I have owned 2 YTs, loved the bikes and had great service. Gutted by the news.

Obviously, financial stuff and market conditions will have been the main driver of this, but I have been puzzled by their e-bike offerings for ages now:

1st decoy came out as a great bike, not ahead of its time, but very competitive.

As ebikes became one of the main sellers, they stuck with Shimano through the dodgy years and delivered their proprietary 720Wh battery years late.

Virtually no updates on the main ebike. Then suddenly they release the SN with the most hated motor on the market, and discount the bike almost immediately.

Completely miss the Bosch boat, and the DJI hype, now we see a Bosch prototype a year after every other brand has upgraded their electronics!

4
sethimus
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Location
CH
7/16/2025 12:51pm Edited Date/Time 7/16/2025 12:55pm
JVP wrote:
YT TLDR; They took on PE at the peak of the bubble, struggles ensued when the good times stopped rolling. Founder guy in the vid probably cashed...

YT TLDR; 
They took on PE at the peak of the bubble, struggles ensued when the good times stopped rolling. Founder guy in the vid probably cashed out (uninformed speculation). Maybe they'll pull a Kona.

that guy?

https://christophorus.porsche.com/en/2025/414/markus-flossmann.html

what makes you think he cashed out? he looks like a modest living guy

 

15
1
7/16/2025 12:54pm

I hate to make funny of a crappy situataion for everyone at YT but I had to LOL at the "severely impacted by the global discounting battle in the bike industry" line - they were literally one of the first and most aggressive brands to offer high spec bikes at crazy prices. So its no surprise they are now one of the first of those to be struggling

19
7/16/2025 12:58pm

I ordered a YT decoy and got it 4 days later. This was 3 weeks ago right before a Bentonville trip. The bike is phenomenal. However the chain ring came bent. The quality of the bike itself ,beside the chain ring, was amazing.

1
LePigPen
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964
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Location
Harbor City, CA US
7/16/2025 1:13pm
29 wrote:
Friend of mine ordered a capra core 2 carbon for 3000 or so, order was „in progress“ for quite a bit, bike went further on sale...

Friend of mine ordered a capra core 2 carbon for 3000 or so, order was „in progress“ for quite a bit, bike went further on sale for 2500, she cancelled the original order and then reordered for the cheaper price, bike arrived in a few days. 

I built it up and from my first impression it’s the perfect not-quite-beginner-anymore bike with good parts and upgrade potential for a killer price but I was also wondering how this could be economical when a similar spec from specialized is double the price. 

fwiw you don't need, or shouldn't need, to cancel and re-order.

YT (our experience in the US) has a basic price match system. I dunno how long it lasts, I'm assuming 30 days... But we literally had TWO reductions in price one before it came in and one after it came in, they honored BOTH.

no BS or faff, just said yep thats fine we'll apply it to your account.

our experiences with the Mill in San Clemente have been great. and likely the reason you basically step over Decoys and Jeffsys at every trailhead in SoCal

2
Jotegr
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Interior, BC CA
7/16/2025 1:42pm

I don't think anybody should be "gutted" by the reorg unless you're an effected employee, creditor or sponsored athlete impacted by this. If you're a bike fan/enthusiast, it should be relatively business as usual . Its not like the company is going away or even pausing operations, launches, etc.

(unless they gut the race team, then we can all be sad)

2
4
veefour
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Location
Cinderford GB
7/16/2025 1:49pm
Jotegr wrote:
I don't think anybody should be "gutted" by the reorg unless you're an effected employee, creditor or sponsored athlete impacted by this. If you're a bike...

I don't think anybody should be "gutted" by the reorg unless you're an effected employee, creditor or sponsored athlete impacted by this. If you're a bike fan/enthusiast, it should be relatively business as usual . Its not like the company is going away or even pausing operations, launches, etc.

(unless they gut the race team, then we can all be sad)

Hmmm. Not sure I'd be feeling too confident if I received one of these emails;

"Hello Young Talent,

We regret to inform you that, due to ongoing insolvency proceedings, your order ******* has been put on hold. As your payment was received before the proceedings officially began, it is legally considered part of the insolvency estate.

At this stage, we are unable to issue refunds or provide further details about the status of your payment. We understand how frustrating and disappointing this situation is, especially without a clear resolution.

If you wish to explore your options, we recommend reaching out to your payment provider to inquire about potential next steps.

We truly regret that we cannot offer you a better solution at the moment, and we’re very sorry for the inconvenience this has caused.

Thank you again for your patience and understanding.

Sincerely,
Your YT Industries Team"

8
earleb
Posts
351
Joined
3/23/2023
Location
North Vancouver, BC CA
7/16/2025 1:56pm

Customer service suicide with sending out that email. So bro, no bike, no refund. Good lucking earning back any goodwill after that. 

24
7/16/2025 1:59pm

Canyon has also lifted a bunch of bikes by approx 400-500NZD. 

Id be curious to know where canyon are placed, They have a full international D2C model without any other warehouses, only service centres or show rooms.

1
Jotegr
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339
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Location
Interior, BC CA
7/16/2025 2:29pm
Jotegr wrote:
I don't think anybody should be "gutted" by the reorg unless you're an effected employee, creditor or sponsored athlete impacted by this. If you're a bike...

I don't think anybody should be "gutted" by the reorg unless you're an effected employee, creditor or sponsored athlete impacted by this. If you're a bike fan/enthusiast, it should be relatively business as usual . Its not like the company is going away or even pausing operations, launches, etc.

(unless they gut the race team, then we can all be sad)

veefour wrote:
Hmmm. Not sure I'd be feeling too confident if I received one of these emails;"Hello Young Talent,We regret to inform you that, due to ongoing insolvency...

Hmmm. Not sure I'd be feeling too confident if I received one of these emails;

"Hello Young Talent,

We regret to inform you that, due to ongoing insolvency proceedings, your order ******* has been put on hold. As your payment was received before the proceedings officially began, it is legally considered part of the insolvency estate.

At this stage, we are unable to issue refunds or provide further details about the status of your payment. We understand how frustrating and disappointing this situation is, especially without a clear resolution.

If you wish to explore your options, we recommend reaching out to your payment provider to inquire about potential next steps.

We truly regret that we cannot offer you a better solution at the moment, and we’re very sorry for the inconvenience this has caused.

Thank you again for your patience and understanding.

Sincerely,
Your YT Industries Team"

Technically I accounted for those guys when I included "creditor" in the gutted section.

Pedantry aside, I didn't see that until right now and that sucks ass. 

2
Shinook
Posts
138
Joined
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Location
Asheville, NC US
7/16/2025 2:29pm Edited Date/Time 7/16/2025 2:30pm
JVP wrote:
YT TLDR; They took on PE at the peak of the bubble, struggles ensued when the good times stopped rolling. Founder guy in the vid probably cashed...

YT TLDR; 
They took on PE at the peak of the bubble, struggles ensued when the good times stopped rolling. Founder guy in the vid probably cashed out (uninformed speculation). Maybe they'll pull a Kona.

sethimus wrote:

that guy?

https://christophorus.porsche.com/en/2025/414/markus-flossmann.html

what makes you think he cashed out? he looks like a modest living guy

 

For those that aren't Porsche savvy, that's ~3-4m pictured in the two cars there. 918 Spyders go for ~1.5-2.9m (depending on package), Carrera GTs are in the 1.2-1.4m range. Admittedly, GTs have gone WAY up in value the past 4-5 years. 

6
LePigPen
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Location
Harbor City, CA US
7/16/2025 2:32pm

So the whole concept of insolvency for the company is that it freezes things to simplify the process of restructuring right?

Because I understand if they were selling a pre-order for a 'future batch' then they need to cancel an order, but if they do have a bike to ship out surely they are not 'cancelling orders' that can earn them money? Just because it will 'complicate' the restructuring process while operations are frozen.

I'm also confused on the whole, pre-ordering a bike and payments have started before delivery thing. Is that how it's working? At most I could see a deposit but I'd probly not want to start a pre-order with monthly payments for a bike that is planned to come 2-4 months out or whatever.

If I were in that position, and getting no bike, those are automatic charge backs on my end. So... I guess YT is just relying on people giving away a monthly payment or two for no reason? I feel like I'm missing something... In terms of the people saying their orders were cancelled with no refund. (Just trying to clarify it is as bad as it sounds on the surface.)

3
jeff.brines
Posts
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Location
Grand Junction, CO US
7/16/2025 2:36pm Edited Date/Time 7/16/2025 2:39pm
Shinook wrote:
For those that aren't Porsche savvy, that's ~3-4m pictured in the two cars there. 918 Spyders go for ~1.5-2.9m (depending on package), Carrera GTs are in...

For those that aren't Porsche savvy, that's ~3-4m pictured in the two cars there. 918 Spyders go for ~1.5-2.9m (depending on package), Carrera GTs are in the 1.2-1.4m range. Admittedly, GTs have gone WAY up in value the past 4-5 years. 

The math aint mathin'

edit: I take that back, I totally forgot they sold a big chunk to PE in peak valuation era. He probably does have a chunk of change from that. 

7
Maxipedia
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Brașov RO
7/16/2025 2:51pm

I find it very ironical and super hypocritical for somebody like the YT main guy to whine about ”discount wars”, when they basically were the ones who brought this aggressive pricing strategy to the market. Dude, are you for real???

I honestly hope everybody will be OK after this, but I can't remember all the direct-to-consumer brands being too sympathetic towards the bike shops who, at the end of the day, stay at the core of our sport. And the problem is that people really believe that they are entitled to that discounted ”high end bike” with top parts, even if most of them don't really NEED that stuff and a lot of them buy it for the ”good deal” and/or to show off.

Live and let live,
Mx

23
PhoS
Posts
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Location
PNW, WA US
7/16/2025 3:04pm
29 wrote:
Friend of mine ordered a capra core 2 carbon for 3000 or so, order was „in progress“ for quite a bit, bike went further on sale...

Friend of mine ordered a capra core 2 carbon for 3000 or so, order was „in progress“ for quite a bit, bike went further on sale for 2500, she cancelled the original order and then reordered for the cheaper price, bike arrived in a few days. 

I built it up and from my first impression it’s the perfect not-quite-beginner-anymore bike with good parts and upgrade potential for a killer price but I was also wondering how this could be economical when a similar spec from specialized is double the price. 

LePigPen wrote:
fwiw you don't need, or shouldn't need, to cancel and re-order.YT (our experience in the US) has a basic price match system. I dunno how long...

fwiw you don't need, or shouldn't need, to cancel and re-order.

YT (our experience in the US) has a basic price match system. I dunno how long it lasts, I'm assuming 30 days... But we literally had TWO reductions in price one before it came in and one after it came in, they honored BOTH.

no BS or faff, just said yep thats fine we'll apply it to your account.

our experiences with the Mill in San Clemente have been great. and likely the reason you basically step over Decoys and Jeffsys at every trailhead in SoCal

I had a Tues on order that went on a deeper discount. I sent an email to CS and they refunded me the difference. They had my money for about 1.5 month before the bike shipped. (3 weeks ago) I seem to have knack for buying bikes from companies that are about to tank, Nukeproof ate it right after I got my Giga as well. I'm not really too worried I think YT will pull though this. 

4
kperras
Posts
154
Joined
12/19/2012
Location
CA
7/16/2025 3:08pm

Most bike brands have been at the mercy of the big 3(ish*) for a few years now. Their orders are exponentially larger than the rest of the brands, and thus, due to whatever internal pressures they might be facing, drive the pricing we see today. YT is/was a disruptor, but they are still collateral damage as far as I can see.

*major players differ by market

7
7/16/2025 3:27pm
earleb wrote:

Customer service suicide with sending out that email. So bro, no bike, no refund. Good lucking earning back any goodwill after that. 

Might be a legal requirement. Still customer service suicide, but IDK maybe they had no choice. 

2

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