SRAM Contact anyone?

Randomscruff wrote:

Hi there, My local sram distributor (also a shop) says I cannot buy a 50hr rockshox shock or fork service kit unless if it’s for them...

Hi there,

My local sram distributor (also a shop) says I cannot buy a 50hr rockshox shock or fork service kit unless if it’s for them to use to service the suspension. Sounds like a load of baloney. It essentially prevents me from buying parts to do a basic service my own suspension as SRAM stuff can’t be bought online from overseas (as far as I can see). Trying to get hold of someone in NA to see if they can tell me if this is legal/normal practice with their international distributors.

TIA

Randomscruff wrote:

Hi there, My local sram distributor (also a shop) says I cannot buy a 50hr rockshox shock or fork service kit unless if it’s for them...

Hi there,

My local sram distributor (also a shop) says I cannot buy a 50hr rockshox shock or fork service kit unless if it’s for them to use to service the suspension. Sounds like a load of baloney. It essentially prevents me from buying parts to do a basic service my own suspension as SRAM stuff can’t be bought online from overseas (as far as I can see). Trying to get hold of someone in NA to see if they can tell me if this is legal/normal practice with their international distributors.

TIA

JamesR_2026 wrote:

Are you in NZ?
Shockcraft bro! They'll sell you the parts you are after.
https://www.shockcraft.co.nz/

spoon_ wrote:

Go to another bike shop. They will likely be able to order the parts from the first shop, and then sell them to you for RRP...

Go to another bike shop. They will likely be able to order the parts from the first shop, and then sell them to you for RRP.

Dealer sounds like scam artists

Randomscruff wrote:

Yeah, tell me about. They are the Hong Kong distributor too and that’s why I’d like a SRAM contact who can help me sort this nonsense...

Yeah, tell me about. They are the Hong Kong distributor too and that’s why I’d like a SRAM contact who can help me sort this nonsense out. Contact channel on their website doesn’t seem very helpful, or I’m too stupid. Probably the later.

Darth_Sloth wrote:

I'd also be interested if someone knows a contact email address for SRAM, I've got some questions for them regarding the availability of torque caps...