Video is processing

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11/19/2017 8:19 AM

Good afternoon,
I uploaded my video 2 days ago, but there is still written "VIDEO IS PROCESSING" under it and I can´t find it between other videos.
Can you please tell me, where or what happens to be a problem ?

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11/19/2017 11:58 AM

Hi Josef, I see your video in the backend and will have our techs take a look soon. Apologies for the delay.

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11/19/2017 1:28 PM

Please try your upload again for the fastest solution. It's very rare, but once in a while video processing gets hung up.

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11/20/2017 1:22 AM

Thank you for your advice

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