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The bike shop should run like a car/automobile shop. Mechanics get paid per job, not per hour. Each job is estimated at a percentage of the customer paid price or converted to hours. The mechanic must work a total of 40 hours a week, but those are not hours spent at the shop. Those are job hours. So if he works 40 job hours in 30 hours, he is a good mechanic. If the company allows, he can work more and collect 50 job hours in the week and get paid for those 50 hours. This is how the "car...
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Again, I think your half correct. The "car shop" model only works if you actually work. Working does not involve teaching other employees how to do their job. That is what job training is for. If you do not know how to do the job, then you shouldn't take it on and should leave it for someone else. You can "shadow" your coworker when they are doing the job, but you will not be paid to do it. That is the "car shop" model and it has worked for decades. You can't pay your head mechanic twice what the lowest...
This feature has 62 comments.
Your comment about speed is only half correct. Yes, you can change your flat in under 5 min. But you are not racing in a shop. You are working. Working means taking no risks, and having the highest of quality. If I saw a mechanic fix my flat in less than 10 minutes I would never go back. There are a ton of things to check, first and foremost the cause. This one thing alone can take over 10 minutes. The worst buisness model involves the risk of having an unsatisfied customer who will not return. If I found that...
This feature has 62 comments.