Yea, they tried to tell me that the only way it could have happened if I was riding without a bolt in it. Really made no sense and was pretty frustrating. I just sucked it up and paid for a new one, but pretty clear failure IMO.
Finally stopped lurking just to post this. Industry Nine - Cracked 3 drive rings in Torch hubs. Cracked one Hydra drive ring and stripped another out of the hub after only a few months. Got a pair of their ultralights for a race bike. Started popping spokes in the first 50 miles. I went big into their stuff at first...