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simquest Liked a reply to forum topic BE CAREFUL WITH PRIME BICYCLES

4/7/2025 5:44am
I am extremely satisfied with all the quick answers and help from Prime. I was chatting on messenger with Prime between laps after having a little trouble with a creaking headset David transfered my request to Accroc and the problem was quickly solved. I received un updated acrroc HS few days after from Germany. And I am in Canada. PRIME service is super professional. But if you struggle with cable routing by simply removing the rear triangle, I would recommand to walk trough that procedure with the help of experienced pro mechanics before. Because Prime won't guarantee if you mess...
This forum topic has 11 replies.

Tipfi92 Liked a reply to forum topic BE CAREFUL WITH PRIME BICYCLES

4/7/2025 5:42am
are you crazy? 😅 they have a super good service, and if you have to wait a day or two, whats the problem? i changed the brakes and shifter without any problem. if you have the skill and tools for the job Wink i own a thunderflash since summer 21. it's the best enduro bike i've ever swing my leg over! the quality is more then everythinh you want! i never!!! changed a bearing on the frame beside the botton bracket! and i ridden 3 years in the bikepark and on hometrails. i hope new customers don't get hung up...
This forum topic has 11 replies.

Prime Bicycles Added a reply to BE CAREFUL WITH PRIME BICYCLES

3/6/2024 11:55am
This complaint has been thoroughly analysed and found to be groundless. A detailed technical report was sent to the Customer on February 23, 2024 (5 days prior to the Customer's post on this forum), and further explanation was provided via email. We explained our decision: our analysis clearly indicates that the shock removal was carried out incorrectly, and the Customers...