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Casey, you were that guy spamming every social media outlet you could find ranting like a little baby about how terrible 9point8 is right? I remember seeing those on instagram. 9point8 is an awesome company. I have 3 of their seatpost and have spoken to their customer service guys multiple times when ordering spare parts. What I think you fail to understand is that their customer service team, the guys who actually pick up the phone are the guys who work in the shop and the engineers designing the posts, not some call center in india. You seem like an...