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JasonEmb Started a new thread Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/25/2022 4:50am Hi everyone, My frame recently cracked underneath my bottom bracket on my 2018 giant reign advanced one. (I’ve attached a link/photos below). I’ve always run it with the chain bash guard which has the usual scratches and damage from trail/ enduro use. I bought the bike new, and having waited 6 weeks, Giant have finally responded and are refusing the...
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JasonEmb Added a reply to Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 4:48am Thanks for the response, their refusal is based on having the scratches and damage on the bash guard, which seems ridiculous as it's the same 'damage' to the bash guard on my other bike and my mates bikes who I ride with, and none of those frames have cracked.
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parnifel Liked a reply to forum topic Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 4:45am
Well, thats sad that Giant won't warranty this. What exactly was the reason for the rufusal? This kind of damage is definately not your fault - the tabs serve a purpose. The least they can do is offer you a crash replacement. How is the communication going? Is this topic still open or did Giant close it?
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JasonEmb Added a reply to Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 3:12am Thanks a lot for the help, really appreciate it. Bought it end of 2018.
JasonEmb Added a reply to Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 3:10am Yes I did purchase it new at the end of 2018 from a giant retailer. I also provided them with proof of payment and original receipts.
JasonEmb Added a reply to Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 3:09am Thanks a lot for the help, really appreciate it.
parnifel Liked a reply to forum topic Cracked 2018 Giant Reign 2018 advanced 1 bottom bracket
8/17/2022 3:08am
I worked as a Warranty Tech at Giant Switzerland for roughly 4 years..our Warranties had to go throw the Holland Office.. I have seen many of these cases on the Advanced Models and they customer ALWAYS got new replacement frame - sometimes not the same colour but a new frame. Giant Australia have no reason not to warranty this. Are you the original owner of the bike? If yes, do you have proof of purchase - did you ask Giant directly or do it through the bikeshop? If you aren't the original owner, are you prepared to pay a fee...
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