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bbone Added a reply to Canyon customer service
6/12/2020 4:58am hey . i guess your case was even worse then mine from what i see on the forums now its common knowledge Canyon is bad at making bikes and at customer service How come we dont see an article or something in the bike industry media?? So they either chage their attitude or we stop buying from them
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bbone Added a reply to Canyon customer service
6/12/2020 4:56am well i contacted the bike shop and they dont take responsability for their action , they basicly tried to blame me for not servicing the shock after 50 hours guess everyone is trying to invoke different arguments to make it seem its not their responsability i doubt i will have a better result with the sram distributor i`ll just have...
bbone Added a reply to Canyon customer service
6/11/2020 11:42am hey . thanks for the information. the crank arm problem is solved. the issue was i coundtn find a 165 mm crank arm at the moment. at least the one i had on my bike. that s why i asked Canyon. and i offered to pay for it from the start The shock is a rockshox superdeluxe rct. I live...
bbone Added a reply to Canyon customer service
6/11/2020 9:51am ye. well i dont have a time machine . I`m looking for solutions to this situation . Maybe , or for sure , other people had problems and i`m looking for some advice how to proceed.
bbone Started a new thread Canyon customer service
6/11/2020 3:22am I have a big problem with the Canyon custormer service and i started searching online for information, I found this article on Pinkbike about a cracked Sender and how great the Canyon`s reply was. https://www.pinkbike.com/news/cracke...-repsonse.html The most interesting part was "somebody with an @pinkbike.com email address may get priority (and I hope this isn't the case)". I want to share...
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