Marcusoutside wrote:
I don't seem to be able to watch videos... All that happens is it comes up with the black box that says initializing and then doesn't load. Didn't used to happen, and I recently upgraded (if you can call it that) from windows 7 to 10, not sure if that would effect it. Happens in Chrome and Microsoft Edge (only time I ever used MS Edge was to check lol).
If anyone has any ideas, would be great. Thanks
All that are experiencing this issue, could any of you provide me with any additional information about your setups?
Ideally I'd like to know;
Type of computer - tablet, desktop, notebook etc. Also, brands and models if possible.
Any security software you're running - Norton, McAfee etc.
What your default Windows security settings are; found in Start >> Settings (cog icon) >> Search 'Internet Options' and select that item >> Security Tab at top of newly opened window. There should be a slider illustrating a 'security level'. Describe what you see here.
If anyone is confident in looking further in to any errors on page, if you navigate to a video page, right-click in some white space on the page (assuming Edge here, but similar works for other browsers), select 'Inspect'. This should open an analytic view of the website. At the top of this new section, you should see a 'Console' tab, select this. Now reload the page. If any of you would be able to screen-shot the output from this section to us, that would be much appreciated.
Apologies for this - we are currently testing this on a fresh Windows 10 install and aren't seeing the described issues, so looking for a continuity between your setups will help us resolve this as quickly as possible.
Many thanks.