What is your Basket and Rack Warranty?

Our product warranty (please click link to see full warranty) covers any manufacturing defects, such as broken welds, and other issues that may have arose during the production process. In the case of any warrantied items, we offer free shipping for one year post-purchase. We rigorously test our products to find its limits, and we use our own products on a daily basis. A description of our rack warranty will be covered on the warranty page. However, bent baskets not caused by manufacturing will not be covered under our warranty. We’ll provide some context and explanation for this.

Warranty & Baskets

Our baskets are designed to be lightweight, which reduces the moment forces on the rack, and our baskets are designed to collapse in case of significant forces being applied to them, protecting the wheels in case of an accident. The low bar on our racks is also designed to save wheels by collapsing and pushing the rear wheel towards the vehicle in case of an accident. However, the primary reason we do not cover our baskets is because baskets bending is largely due to not following safety measures to secure the bike rack as a whole.

There are several reasons why baskets can bend apart from accidents, including significant forces created by the weight of the bike and acceleration. To minimize movement, we engage the brakes on the bikes and use wheel chokes to ensure a snug fit. We also recommend E-bike straps for any bikes over 40lbs, which help to relieve weight from the basket and transfer it to the top bar, preventing the baskets from bending. Loose connections at the receiver or pivot point of the rack can also cause movement and a whipping effect.

Uni-body vehicles may experience flexing of the frame, which translates to whipping motions as well. The retractable straps connected to the vehicle will alleviate this issue.

See our videos on Unibody flex.

To reduce these movements, we recommend utilizing our retractable straps, low and wide, or high and wide. For Uni-body frame vehicles, tying to the roof rack, or high and wide, yields the best results, while low and wide works best for other vehicles. For vans, we recommend tying to the door hinges using a paracord loop to create a soft strap point.

See our videos on Retractable Straps.

It is important that any movement in the rack is eliminated prior to use, as the rack is designed to produce very little movement. Failure to do this will often result in bent baskets over time.

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