PRESS RELEASE

Öhlins Public Communication on Stop Ride and Stop Sales of RXF 36 Air and RXF 34 Air 1

Public information regarding the resolution of the safety recall affecting the RXF 36 Air and RXF 34 Air forks.

Öhlins Public Communication on Stop Ride and Stop Sales of RXF 36 Air and RXF 34 Air

There is now an approved fix to end the “stop ride” of the Öhlins RXF 36/34 Air. It safely solves the issue with the top cap coming loose while riding.

Official Recall Document

After four reports of the air cartridge coming loose and springing out of the fork stanchion tube, with risk of injury to the rider, we initiated a voluntary report with the CPSC (Consumer Product Safety Commission). We have since been following their process.

The Solution

We recommend that you get in contact with your dealer, origin of purchase or local service center and let them apply the fix to your fork. It is a very easy fix to apply and it exceeds stated safety requirements. A large number of hours have been spent to replicate, test and verify a safe solution, safety is an important part of Öhlins products.

Compensation

After a fork has been fixed customers can register at ohlins.com/recall and receive a voucher for parts to be used at the next full service at an Öhlins service center. The voucher form at ohlins.com will be live next week. Voucher is valid for Air service kit, Damper service kit and the soon to be released RXF 36 performance upgrade (labor is not included). 

Next Step

Updates will be made on ohlins.com where a movie will be released showing how the fix is implemented.

We hope all affected Öhlins riders can get back to riding their forks as soon as possible and apologize for any inconvenience this has caused. We are riders and know how bad it is to not be able to ride. We also know the RXF forks will be much improved after the voucher has been used. 

Torkel Sintorn
General Manager MTB
Öhlins Racing AB

Create New Tag
1 comment
Show More Comment(s) / Leave a Comment