PRESS RELEASE

ENVE Composites Introduces No-Questions-Asked Lifetime Incident Protection 7

Drove your bike into the garage roof? Backed over a wheel? Rode down the whole trail on a flat tire because you didn't bring a pump? ENVE will now replace the product, no questions asked.

ENVE Composites Introduces No-Questions-Asked Lifetime Incident Protection

When you spend more on your wheels than many people do on a whole bike, breaking them is no fun. ENVE makes some of the most expensive wheels in the industry, but they are now introducing a no-questions-asked lifetime incident protection program that should help alleviate the stress of dropping so much of your hard-earned cash on a component that is always directly in the line of fire and at great risk of knowing trouble at some point. ENVE says they feel confident offering this program given the low return rates they've been experiencing over the years. (note that the incident protection program is a voluntary undertaking on behalf of ENVE that provides service above and beyond the terms of their 5-yr limited warranty - the terms of which stand in contradiction to the terms of the incident protection program).

From ENVE:

Welcome to the ENVE Family. As a member of the Family and the original owner of your ENVE product, you qualify for ENVE’s Lifetime Incident Protection and have access to our industry leading 5-Year Limited Warranty.

Lifetime Incident Protection

ENVE Products are designed so you can ride and race with confidence. While ENVE carbon is engineered to lead the market in strength, durability and ride quality, we do not design products to be indestructible. If you exceed the limits of your product while riding, crashing, or driving your roof mounted bike into the garage – don’t worry, we’ve got your back. This program was created to take care of those ill-fated mishaps and keep you rolling on your best wheels and in the ENVE family for life.

  • Damage While Riding (crashes, impacts, potholes, etc…) – Damaged ENVE product will be replaced at no cost. Parts, labor, and return shipping covered by ENVE.
  • Damage from an Accident (car rack incidents, exhaust pipes, dog ate your wheel, etc…) – Damaged ENVE product will be replaced at no cost. Parts, labor, and return shipping covered by ENVE.

Requirement to Participate:

  • Must be the original owner of the ENVE product
  • Product registration is recommended for prompt service.  Product Registration can be completed here.
  • You will need your product serial number(s) and a valid proof of purchase from ENVE or an authorized dealer.

5-Year Limited Warranty

ENVE warrants all rims, components, and hard goods purchased from ENVE or an ENVE-authorized distributor, to be free from non-conformance with ENVE material and workmanship specifications for a period of five (5) years from the date of purchase, as shown on your proof of purchase.

Requirement to Participate:

  • Must be the original owner of ENVE product and hold a valid proof of purchase from an authorized dealer or ENVE.com.

Warranty Period:

Rim, fork, handlebar, stem, seatpost, hub manufactured by ENVE (excluding consumables, such as brake pads, bar end plugs, bar tape, decals, bearings, etc…) - Five (5) years from the date of purchase

Complete Terms and Conditions of the ENVE 5-Year Limited Warranty can be viewed here.

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