In 2018, I had the opportunity to travel to Europe, (I live in Rio de Janeiro, Brazil) and Bought a Brand-New Canyon Spectral AL 7.0 (Shimano XT Group). A great bike!
But the I can't say the same from the brand.
At that time, I bought it online from German website, and got as PDF the following documents:
Invoice, as well as
General terms and
Life went on, the pandemic came, and I used it to get fresh air.
By 2022, I realized, there were some corrosion coming from underneath the paint on the lower part of the top tube. Exactly where the thread is welded to the frame. The different materials welded together, tend to get corroded by sweat, when the frame is not properly treated.
That's when my perception about canyon started to change.
As I am from South America, the website drives you to a person who only attends south american customers. And the only thing this person can repeat is that they do not cover corrosion.
When I bought the bike, the above-mentioned documents, stated a six years warranty. No one word about Corrosion was writen. But now, Canyon’s representative can only repeat: We do not cover corrosion.
I had two aluminum Konas and one aluminum Santa Cruz. Never had any problems like this. Those american brands, knows human do sweat when they exercise, and they prepare the bke properly.
If any one here is looking for a new bike, keep with American brands, they care about customers.
I just bought a Scott Gravel bike from a local bike shop, who cares for the service.. WHAT A DIFFERENCE!!
its 5/6 years old... lol
That sucks but I learned the hard way that no matter how big the brand their "international warranty" isn't going to cover you if you move accross the world.
I bought a Giant reign in 2008 during a holiday to Canada, got an amazing deal on it. A few years later the lower maestro link broke and I could not find a shop in Ireland that would treat it under warranty. I would say in many cases unless you know how the distributor works or go with a big franchise type shop, you will only have good long term warranty care from the shop you originally bought the bike from...
you are correct!
in my case, it is even worse, because Canyon only sells online. There are no shops, or distribuidor.
But the frame warranty is Six Years.
not for sweat corrosion.
Yeah- this is true, had to get a rear triangle for my Sb5.5 through the US shop I bought from, and carried to europe with visiting family. Silverfish in the UK tried to help (nice blokes) but Yeti shut them down and said I needed to go through the US system. All worked out but total hassle and 3mo wasted rather than a few weeks.
I do not know how you take care of your bike, but I guess you do it good.
But in my case, I am realy carefull with my bikes, washing and lubricating them every 10-15 days, or after a meddy ride.
I have an Aluminum 2014 Santa Cruz Heckler, and it does not have this problem.
The problem started under the paint where the thread is welded to the frame, and spreaded under the paint.
But the point here is that canyon refuses to analyse the case, since I am not in Europe. And as they do not have any shops or distribuitor, they just don't care. When you buy tehyr bike online, they provide you some pdf files with documents. One of them specifies the 6 years warranty, but does not mention a single word about corrosion.
i've not once had a single issue with Canyon service. if anything theyve gone above and beyond for me.
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