Added reply in a thread add blocker 12/29/2015 8:51 AM

Okay, that's good, that was my original interpretation. We did make some design changes recently, specifically to the background (lighter color now), but that's unrelated. If you are still experiencing any ad-related issues, please let me know here and ... more »

Added reply in a thread add blocker 12/28/2015 6:34 PM

Hello. Please let me know if this issue is still occurring for you. Thanks.

Added reply in a thread forum issues 12/28/2015 12:57 PM

To clarify, you're saying that you're seeing two separate issues, one where replies to your comments are not visible on the page once you go there from your email, and the other where comments are not submitting for you when you post them? In both cases, ... more »

Added reply in a thread Flashing Bar Graph of Death 10/5/2015 5:56 PM

Sent you one as well and it appeared to go though with no problems. Please PM me the troll's username and I'll check the mail logs for the message status. Thanks.

Added reply in a thread bike check: can't reorder images? 10/16/2014 10:37 AM

This issue has been addressed.

Updated bike check My Trek 10/16/2014 10:36 AM
C138_photo_aug_15_6_51_56_pm
Updated bike check My Trek 10/16/2014 10:36 AM
C138_photo_aug_15_6_51_56_pm
Added reply in a thread videos don't load on mobile devices 7/15/2014 10:48 AM

Great, glad to hear. It must have been an infrequent scenario for most, since typically I hear about things like that right away. Whatever the case, it's dialed now. If you encounter anything similar again, please let me know. Thanks.

Added reply in a thread videos don't load on mobile devices 7/11/2014 12:40 PM

Thanks for the response, it appears that I've resolved the issue. Please confirm when you have a moment.

Added reply in a thread videos don't load on mobile devices 7/10/2014 5:17 PM

Using your tablet, please retry viewing embedded videos on the desktop version of the site, specifically YouTube, Vimeo, and Red Bull (which may or may not work depending on the embed code type), and let me know if you are still encountering issues with ... more »

Added reply in a thread videos don't load on mobile devices 7/10/2014 11:46 AM

Our videos, along with YouTube and Vimeo embeds, are known to render non-Flash versions when on tablets and mobile devices. Any others may or may not work on these devices, depending on how the embed origin site handles embeds. Are you referring to a ... more »

Added reply in a thread videos don't load on mobile devices 7/10/2014 11:42 AM

The fact that Red Bull videos play on their own site is completely independent from whether they play when embedded elsewhere, as they likely have code on their site (detecting the viewing device and determining how to render the video) that does not ... more »

Added reply in a thread videos don't load on mobile devices 6/19/2014 10:47 PM

frorider: What Brandon mentioned is correct - there are some third-party embedded videos that have no Flash alternative. If there are Vital videos (non-embeds) where you are seeing this plug-in message on your tablet, please post the links here and I'll ... more »

Added reply in a thread videos don't load on mobile devices 6/18/2014 4:39 PM

If the device you are using does not support Flash, you should not be seeing anything to do with Flash (i.e., 'this plug-in is not supported') since it checks for it ahead of time. This URL, for example, renders with HD and Standard buttons on my iPod, ... more »

Added reply in a thread videos don't load on mobile devices 6/18/2014 10:57 AM

Since you mention the video pull-down menu, I'm assuming that you are viewing the desktop version of our site (www, not m) on your phone. Even so, devices without Flash should still play directly as an MP4 file when clicked. Please load this test page on your

... more »
Updated bike check My Trek 3/18/2014 9:54 AM
C138_photo_aug_15_6_51_56_pm
Updated bike check My Trek 3/18/2014 9:54 AM
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Missingthumb
(Member Blog)

3/17/2014 6:56 PM

0
Updated bike check My Trek 3/12/2014 9:52 PM
C138_photo_aug_15_6_51_56_pm
Updated bike check My Trek 3/12/2014 9:52 PM
C138_photo_aug_15_6_51_56_pm