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Added reply in a thread videos don't load on mobile devices 7/15/2014 10:48 AM

Great, glad to hear. It must have been an infrequent scenario for most, since typically I hear about things like that right away. Whatever the case, it's dialed now. If you encounter anything similar again, please let me know. Thanks.

Added reply in a thread videos don't load on mobile devices 7/11/2014 12:40 PM

Thanks for the response, it appears that I've resolved the issue. Please confirm when you have a moment.

Added reply in a thread videos don't load on mobile devices 7/10/2014 5:17 PM

Using your tablet, please retry viewing embedded videos on the desktop version of the site, specifically YouTube, Vimeo, and Red Bull (which may or may not work depending on the embed code type), and let me know if you are still encountering issues with ... more »

Added reply in a thread videos don't load on mobile devices 7/10/2014 11:46 AM

Our videos, along with YouTube and Vimeo embeds, are known to render non-Flash versions when on tablets and mobile devices. Any others may or may not work on these devices, depending on how the embed origin site handles embeds. Are you referring to a ... more »

Added reply in a thread videos don't load on mobile devices 7/10/2014 11:42 AM

The fact that Red Bull videos play on their own site is completely independent from whether they play when embedded elsewhere, as they likely have code on their site (detecting the viewing device and determining how to render the video) that does not ... more »

Added reply in a thread videos don't load on mobile devices 6/19/2014 10:47 PM

frorider: What Brandon mentioned is correct - there are some third-party embedded videos that have no Flash alternative. If there are Vital videos (non-embeds) where you are seeing this plug-in message on your tablet, please post the links here and I'll ... more »

Added reply in a thread videos don't load on mobile devices 6/18/2014 4:39 PM

If the device you are using does not support Flash, you should not be seeing anything to do with Flash (i.e., 'this plug-in is not supported') since it checks for it ahead of time. This URL, for example, renders with HD and Standard buttons on my iPod, ... more »

Added reply in a thread videos don't load on mobile devices 6/18/2014 10:57 AM

Since you mention the video pull-down menu, I'm assuming that you are viewing the desktop version of our site (www, not m) on your phone. Even so, devices without Flash should still play directly as an MP4 file when clicked. Please load this test page on your

... more »

Updated bike check My Trek 3/18/2014 9:54 AM
C138_photo_aug_15_6_51_56_pm
Updated bike check My Trek 3/18/2014 9:54 AM
C138_photo_aug_15_6_51_56_pm
Added a blog post 3/17/2014 6:56 PM

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Updated bike check My Trek 3/12/2014 9:52 PM
C138_photo_aug_15_6_51_56_pm
Updated bike check My Trek 3/12/2014 9:52 PM
C138_photo_aug_15_6_51_56_pm
Added a blog post 2/22/2014 6:47 PM

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Added reply in a thread Photo upload error 1/6/2014 11:58 AM

Ahhh, gotcha. Sure thing, totally welcome!

Added reply in a thread Photo upload error 1/6/2014 11:13 AM

1000MB, assuming that is what you meant, is massive for a photo - most videos uploaded are smaller than that. That said, glad you got it sorted

. I'll see what can be done about upload guidelines for photos (they already exist for videos FYI). ... more »

Added reply in a thread Photo upload error 1/5/2014 10:42 PM

Are you referring to photo section photos or forum photos? Or perhaps a different type?

Added reply in a thread Bike Checks Images 10/15/2013 3:32 PM

Hmmm, strange. Well, I don't have an explanation at the moment, but I'm glad to hear you got it working

Added reply in a thread Bike Checks Images 10/15/2013 12:50 PM

This has been tested in-house using IE 10 and FlashPlayer 11.9.900.117 and it worked fine. Please verify that you are on the latest version of the Flash Player.

Added reply in a thread Bike Checks Images 10/14/2013 10:16 PM

Welcome. Were you able to test this?